On larger and/or multi-principal international assignments, you may be requested to set up an operations center (OC). This is a hotel room with the beds removed and working tables and several folding chairs brought in. This room is not for sleeping or comfort; it's the OC.
It should have computers, charts, briefing boards, maps from the area where the assignment is taking place, CNN Headline News for a source of continuous intelligence gathering, phones and radios for communicating with agents and security drivers in the field. This will give them a heads-up on any local situation or immediately pass along an important development as well as giving them an area to conduct tactical conferences.
Communication from the OC should be excellent to avoid any confusion or communication breakdowns. The personnel in the ops center need to have the ability to communicate with the agents and security drivers. OC personnel need to work together to resolve any problems and have an in-depth understanding of what is require by the agents in the field. The personnel should listen more than they talk to build good working relationships and should have the ability to work harmoniously with the EPU (executive protection unit) in the field.
OC personnel maintain chronological logs of the EPU's movements, activities and locations to direct assistance to the EPU who are needing police, ambulance or fire rescue support. OC personnel also keep all delivered items for the principal (mail, packages, flowers, etc.) in the command center until they have been thoroughly checked for IEDs (improvised explosive devices). Nothing is given directly to the principal or delivered to the principal's suite without first being checked and cleared by ops center personnel.
The OC should integrate a closed-circuit television system, using a series of TV minicams placed near the principal's hotel suite and the elevators. The camera's signal should be fed into the ops center. OC personnel assigned to monitor the TV screens should work in pairs. They should relieve each other regularly to prevent eye fatigue. They should pay strict attention to the screen and be aware of anything that might pose a potential threat. Normally, two persons on two twelve-hour shifts should man the ops center to provide continuous security support for all aspects of the assignment.
Keep safe out there and God Speed.